Questions to Ask When You Call a New Plumber

Plumber Questions

When Calling a New Plumber, You Can Ask the Following Questions

  • Are you certified, bonded and insured?
    • Even though some plumbers may not have a license and insurance to conduct work, it is best to find a plumber that has both. A licensed and insured plumber demonstrates that as a client you can trust them with plumbing repairs and something is less likely to go wrong.
  • Who will do the job?
    • Find out whether or not a licensed professional is conducting your plumbing service, how many people the service will take and how long the fix may take.
  • How long will it take for someone to arrive?
    • By asking for the amount of time that a plumber will take to arrive, you can get an idea of how reliable the plumbing company is when reacting to emergency-like situations. Ideally, you will want to work with a company that can provide fast and reliable service.
  • How does your fee schedule work
    • This is important for the client, as they need to know how quickly a payment will have to be made. A plumbing company may charge hourly, may charge you when the job is complete (flat rate) or they could even give you a month to pay. They may also charge service fees. You should also ask whether or not the company will provide written quotes and estimates to give you an idea of the total costs.
  • Do you offer any warranties or guarantees?
    • This will indicate if the plumber can take responsibility if an error in the operation occurs. By providing warranties or guarantees, the plumbing company is demonstrating that they are on your side for the operation.
  • What happens in an emergency?
    • By asking this, the company will be able to provide assistance for your plumbing issue over the phone. This is important when you have a plumbing emergency, as you will be assisted through the phone until a plumber arrives at your house.
  • How much will this cost?
    • You should ask about costs beforehand so that you will have an idea of the payment amount.
  • Will you clean up after?
    • Some companies may charge extra for clean-up service, so ask your plumber about this. 

Questions to ask after service

  • Do you know what caused the problem?
    • If your plumber is able to fix a problem, they should also give you an explanation on the procedure.


  • How can I prevent this problem in the future?
    • Ask your plumber about how to maintain your plumbing system to avoid any potential reoccurring issues.


  • Do you offer 24/7 emergency services?
    • This is to determine whether or not your plumber can provide emergency service for you.